Engenheiro de Suporte

Multinacional Européia
Position Purpose: Customer Support Engineer
Reports to: Head of Support, Brazil

Responsibilities:
- As a customer support engineer, perform installations, on-site and remote support of customer sites. Eventually work at night from 00:00 to 06:00, performing scheduled interventions at customer´s production platform.
- Participate to the Hot Line support, take the Hotline / Support line tasks, as defined by Head of Customer Support and according to the rules in place.
- Act as specialist for the Preventive Care activities. In particular, update, schedule and execute the procedures, in collaboration with the Head of Support.
- Report to the Head of Support and Head of Region, using the procedures in place and meetings.
- Maintain and operate the laboratory system, keeping it operational and documented.

PROFILE

Experience & Background

- Minimum 2 years experience in customer support
- Minimum 3 years of experience in UNIX (True64, AIX Unix, Linux). AIX and Linux (RHCE, LPI 1,2 and 3) certifications are a plus.
- Knowledge in Networking (Switches, Routers, TCP/IP, Firewall, Cisco and Juniper Devices, IP Tables)
- Knowledge in Oracle Databases (SQL, Maintenance, problem identification)
- Organized, detail oriented with excellent communication skills
- Independent, flexible, motivated
- Experience in developing with script languages (perl, shell)
- Travel Availability
- Able to work under pressure

Qualifications
University or engineering degree in technology / computer science

Languages
Fluent English & Portuguese essential, Spanish an asset

Enviar CV andrezza.dantas@simonfranco.com.br – No assunto: SUPORTE