Engenheiro de Suporte Unix

Job Title / Function

Position Purpose: Customer Support Engineer
Reports to: Head of Support, Brazil

Supervises: -

Responsibilities :

· As a customer support engineer, perform installations, on-site and remote support of customer sites.
· Participate to the Hot Line support, take the Hotline / Support line tasks, as defined by Head of Customer Support and according to the rules in place.
· Act as specialist for the Preventive Care activities. In particular, update, schedule and execute the procedures, in collaboration with the Head of Support.
· Report to the Head of Support and Head of Region, using the procedures in place and meetings.
· Maintain and operate the laboratory system, keeping it operational and documented.


Profile
a) Experience & Background:
· Minimum 2 years experience in customer support
· Desired 2 years of experience as user of Oracle Databases (SQL, Maintenance, problem identification)
· Knowledge in Networking (Switches, Routers, TCP/IP, Firewall, Cisco Devices, IP Tables)
· Organized, detail oriented with excellent communication skills.
Independent, flexible, motivated.
· UNIX (Tru64, AIX Unix, Linux)
· Experience in developing with script languages (Perl, ksh/csh)
· Travel Availability
· Able to work under pressure

b) Qualifications :
· University or engineering degree in technology / computer science

c) Languages :
· fluent English & Portuguese essential, Spanish an asset

cv para: andrezza.dantas@simonfranco.com.br